This scam has been around for some time now but recently two of our customers contacted us to let us know they had been on the recieving end of this..
It’s a phone scam currently operating in the UK, the caller identifies themselves as an official from Microsoft and will tell you that your computer is infected, they will try to get you to install a program called Teamviewer. Do not follow there instructions as this will allow them access to your computer and all it’s contents. Hang up the phone Immediately!. More can be read here… http://www.guardian.co.uk/world/2010/jul/18/phone-scam-india-call-centres
Once again McAffee anti virus fails to protect one of our customers machines, we end up removing and installing a proper anti virus package – Eset Nod32.
This detected the virus (Fake Security Suite) and removed it within seconds.
We swear by this product and have used for some time now, not only does it allow us to quickly and efficiently remove viruses from customers machines, it also gives the customers machine a new lease of life as the memory it uses to run is less than half the amount than say Norton, McAffe, Kasperky etc. If you think you may have a virus and need expert help, don’t hesitate to contact us here
Ok – we’ve seen several machines lately with this virus and so thought we would try and help others remove it
First the Symptoms :-
- Very slow on startup and increasingly gets slower
- Constant pop-ups warning of virus infections
- Desktop is changed to display the image opposite
- Internet explorer will not open any web pages
Removing can be tricky and will take several scans using various tools / programs…
- Boot PC or laptop into “Safe Mode with networking” normally by pressing F8 key as soon as machine is powered on
- Download & Install latest version of Malware Bytes from here
- With network cable plugged ensure Malware Bytes is up to date with latest updates. (Choose “Updates” tab and click “Update”
- Run a full scan using Malwarebytes
- Once it is finished click “select all” to select all nasties that it has found and go ahead and remove them.
- Restart the machine normally
- Goto Internet explorer and then run the Eset Online scanner from here
- Suggest also downloading SuperAntiSpyware free version and get the update and then again run a full scan and remove anything it finds.
- Remove whatever Anti Virus package your using as it’s obviously not doing the job it is meant for and buy yourself a copy of Eset Smart Security from here