Terms & Conditions

Terms and Conditions THESE ARE THE TERMS AND CONDITIONS THAT APPLY TO ALL GOODS AND SERVICES SUPPLIED TO YOU BY TECHS ON SITE. IT IS IMPORTANT THAT YOU READ THESE TERMS AND CONDITIONS BECAUSE THEY INCLUDE EXCLUSIONS AND DISCLAIMERS IN RESPECT OF LIABILITY AND LOSS ARISING FROM THE GOODS AND SERVICES SUPPLIED BY TECHS ON SITE All contracts formed between Techs on Site and users shall be governed by, and construed in accordance with English Law. Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law. These terms and conditions do not affect your statutory rights. We do not accept any responsibility for any web site not under our control, which may act as a portal for our site, or be connected by hypertext links from our site. To qualify for our No-Fix-No-Fee policy, the customer must allow Techs on Site sufficient time and access to the computer to diagnose and fix PC problems (this includes return-to-base PC repair). If the customer does not allow sufficient time before a diagnosis can be made, they will be billed by the hour. It is at the technician’s discretion whether or not a repair is possible. If the customer decides not to go ahead with a repair, they will be charged a diagnostic fee for diagnosing the problem. Web design – Techs on Site reserves the right to remove web pages from viewing on the Internet until final payment is made. The warranty on any hardware will be voided if any sticker placed on the warrantable equipment is removed, broken or tampered with. Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognised by the component manufacturer.This warranty does not cover failure of equipment due to the system not being serviced adequately, or failure from “fair wear and tear”.This warranty does not cover repairs for the replacement of parts due to incompatibility.The warranty holder will be liable to pay for these repairs. Damage to a system or components, supplied by Techs on Site, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty. Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events. All work is covered by a labour only 28 day warranty. If the same problem re-occurs within 28 days of the original repair (stated on the invoice), Techs on Site will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors. Any repair performed on an item under warranty whereby no fault can be found, or the fault is not covered under warranty (i.e. software, virus, end user error or other non-warranty cause herein stated) a ‘No Fault Found’ fee may be payable by the warranty holder at the usual hourly rate. Techs on Site reserve the right to change these conditions at anytime without notice. Disclaimer Customers shall back up all data stored in the products to be repaired and remove any removable media, such as diskettes, CDs, DVDs or PC Cards before returning or submitting the products for repair or replacement. Techs on Site do not accept any liability for data or software which is lost, corrupted, deleted or altered during repair. Customers accept full responsibility for customer software and data and Techs on Site are not required to advise or remind customers of appropriate backup and other procedures. Techs on Site will not be liable for any damage caused to other equipment by Goods supplied. Techs on Site have permission from the customer to replace assemblies or components with devices of similar, or better, design and capability. The customer understands and accepts that some applications may no longer work properly after a repair, due to the installation of different hardware or software. It is the customer’s responsibility to reconfigure or reinstall any such applications. Techs on Site have permission from the customer to carry out the work on the equipment in need of repair.